Plumbing

Believe it or not, plumbers protect the health and well being of the majority of the population. Without plumbers your bathroom would still be an outhouse and you would have to boil your water to be able to drink it. No showers, no kitchen sink to do dishes in and no sump pump to protect you against flooding! Can you imagine?

Here at Custom Aire Plumbing, Heating, Cooling & Fireplaces, we want to assure you that only the most qualified and best-trained plumbers in the industry today will come to your home. Because your health and the well being of your family depend on our professionalism, as well as the integrity of your home, you deserve the best. That is where we come in.

Utilizing the best tools and technologies available, coupled with our fully stocked "mobile warehouse" service vans, there is no residential plumbing problem we can't tackle for you. Our team of qualified technicians have more than one hundred years of combined experience in the field, so when trouble pops up in your home, we know that we can work together to help find the solutions you need.

What are the services a qualified plumber can perform in your home? There really are too many to list them all, but here is a list of just a few of the things that a Custom Aire technician can help you with to make your home a safer and more comfortable place to be.

• Install lawn service valve
• Install hot water tanks
• Install and service sump pits and pumps
• Hot water tank drain pans
• Install and service bath taps
• Install and service kitchen taps
• Install and service toilets
• Upgrade your old galvanized water lines to safer and more modern copper
• Rough in basement bathrooms
• Install whirlpool tubs
• Main line drain cleaning of sewer systems
• Video camera inspections of sewer lines
• Boiler installations, maintenance and service
• Repair and replace leaking taps
• Install whole house humidifiers
• Test water quality and safety
• Install kitchen garbage disposals
• Reverse osmosis drinking water systems

And the list just keeps going on and on. Suffice it to say, there is a lot more to being a truly professional plumber than meets the eye. Did you read our section on choosing a quality contractor? This could be one of the most important things you ever do, because no one is going to affect your overall comfort, health and well being in your home in the coming years than the plumbing heating and cooling contractor you choose to let work in your home. Choosing the plumber you allow into your home is tough. Here are just a few of the questions you need to ask;

Q: Do they have an office and are they on call for me when I need emergency service? Will I get to talk to a person, or will an answering machine answer my emergency phone call late at night?

A: We have two offices: one in Grand Forks, ND and one in Crookston, MN. Drop in and see us if you like, we would love to show you around the offices and showrooms. You can meet our friendly customer service representatives and find out just how we manage to answer your calls in person, 24 hours a day, 365 days a year.

Q: Do they have all of the tools and technology required to do the job right, the first time?

A: Our team of trained and certified plumbers have all of the latest tools and technology at their disposal to solve your plumbing needs, big or small. From video inspection equipment to carbon monoxide detectors, our staff have the right tool to protect you and your home.

Q: Are they licensed and insured, registered with the Better Business Bureau, and can I see some customer recommendations for the type of work I am having done?

A: We are proud and longstanding members of the Better Business Bureau. We carry liability insurance and have thousands of customers who have written us to thank us for the great service we provide over the years. We would be happy to provide you with copies of these at your request.

Q: Are they going to give me a guaranteed up front price before they do any work in my home, or will I be at the mercy of the old "time and materials" method?

A: Since 1997, Custom Aire has used "Guaranteed Up-Front Pricing" in everything we do. Our qualified plumbers will diagnose your problems for you, and then select the solutions from our pre-printed pricing guide. You will be given different options in writing, and you can select the repairs you would like to have done. Once you have selected the option you would like to have performed, we guarantee that is the price you pay. No hidden costs, and no surprises, that is the Custom Aire guarantee.

Q: Are they going to have to run around for the parts I need, or will they have a fully stocked "mobile warehouse" full of all the parts they are likely to need for the most common repairs?

A: Every van in our fleet is filled with the most common repair parts for almost any home. We even carry new fixtures in our vans, so that if you decide you would rather replace you toilet or kitchen taps, we can show you new ones without having to leave the comfort of your own home.

Q: Are they members of local and national trade organizations which govern the conduct and training of plumbers in Grand Forks and Crookston. If not, then who is going to look out for the homeowners best interests and assure the quality of the people working in your home?

A: Custom Aire is a proud member of a variety of organizations that help train and govern the conduct of trades people in our industry. For a full list of our member organizations feel free to ask our office staff to help you.

Those are just a few of the many questions you need to ask before making the important commitment to allowing a plumber into your home.

Plumbers are highly skilled and dedicated people who want to work together with you to insure the safety, comfort and efficiency of the various systems in your home that you rely on every day. Making the right choice is crucial.

Since 1997, Custom Aire has always been the name you knew you could count on to take care of all of your home plumbing needs, whether they be big or small. From fixing a leaky faucet to preventing dangerous and damaging flooding in your home, we are the name you can trust.

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